Education: 12th/Any degree
Experience: 0-2 Years
Job Location: Pune
IT Ops/Support Engineer
Participates as a member of an IT technical team.
Support Laptop and Troubleshooting hardware related issues
Installing firmware’s and drivers and memory cards
Debugging laptop and other network issues
Raising service request, incident and change management.
PCCOE Image for laptops
Skills:
Minimum of 0-2 years of related experience. May include highly experienced individuals performing
entry-level equivalent work who are non-degreed or degreed in an unrelated field.
Good verbal and written communications skills. Understanding and working knowledge of
infrastructure environments (e.g. operating system, security, network, voice, end user and server
related applications). Understanding and working knowledge of business IT applications (e.g. supply
chain, customer relationship mgmt, HR, finance). Experience with monitoring and reacting to system
events and end userbusiness requests. Knowledge and experience with Information Technology
Infrastructure Library (ITIL) reference model.
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